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Personnel
Position Descriptions
Administrative Assistant II (Grade 17)
Policy Number: C.E.S.P. 12-53
Date Revised: 5-15-2001
Supersedes:
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Nature and Purpose
The Administrative Assistant II is a staff member of the
Cooperative Extension Service, University of Arkansas. The
Administrative Assistant II position is a complex and highly responsible
position involving the planning, performance, and supervision of various
office management functions in the Administration Office.
Major Duties and Responsibilities
• Answers telephone calls, greets visitors, plans appointment schedules and
makes travel arrangements.
• Processes and prioritizes incoming mail and maintains pending file
of material requiring response.
• Reads incoming correspondence and gathers data to facilitate
management response.
• Answers letters and general correspondence frequently without
instruction or review.
• Researches, prepares and distributes reports of office activities
and operations; summarizes findings.
• Reads documents and reports and summarizes information for
management review.
• Assists in the management and operation of the office, including
initiating routine projects and expediting special projects.
• Maintains knowledge of appropriate Extension policies, rules, and
procedures.
• Interprets and explains policies, programs, and services in
response to internal and external inquiries.
• Maintains highly confidential records, including budgets, strategic
plans, personnel data, and salary information for an administrative
office.
• Takes, transcribes, checks, and proofreads complex dictation.
• Utilizes document processing and electronic mail functions of
minicomputer; proficient in the use of standard office equipment.
• Provides on-the-job training for new personnel regarding policy,
procedures and equipment.
• Assists staff and clientele in securing information.
• Performs other duties as assigned.
Relationships
• Works under the immediate supervision of an Associate Director.
• Establishes and maintains effective working relationships with
superiors and associates, and favorably represents Extension in
contacts with the general public.
Qualifications
Education and Experience
• High school graduate (equivalency certificate accepted).
• One year of specialized training in the secretarial or business
field (experience may be substituted for specialized training).
• Five years of secretarial or business management experience,
preferably with Cooperative Extension Service.
Knowledge, Skills, and Abilities
• Composite Score of 60 on either the Word Perfect basic or intermediate
portion of Word Perfect 8.0 evaluation and speed typing evaluation.
• Ability to attain a 75% on the language skills evaluation.
• Ability to exercise initiative, make sound judgments, be
discreet, and assume responsibility.
• Ability to maintain accurate records as appropriate and
maintain their confidentiality.
• Ability to plan, organize, and prioritize work.
• Ability to operate standard office equipment.
• Ability to work with a minimum of supervision.
• Ability to communicate effectively with superiors, associates
and clientele.
Approval
David E. Foster
Associate Vice President for Agriculture - Extension
April 30, 1999
The Arkansas Cooperative Extension Service is an Equal
Opportunity Employer. All candidates will be considered without regard to
race, color, national origin, religion, gender, age, disability, marital or
veteran status, or any other legally protected status.
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